Shipping Policy
glamjewelhut — operated by KNOWSLEY FURNITURE CENTRE LTD

Shipping Partners & Holiday Notice

We partner with FedEx, UPS, and USPS to deliver your orders reliably. Due to significantly higher shipment volumes during the holiday season, please anticipate possible delivery delays beyond our standard timelines. We remain committed to processing and dispatching orders within a few business days, and we will send you tracking updates as soon as your order ships.

Delivery Timeframes

🇺🇸 To USA Processing: 0–1 business days
Shipping: 1–3 business days
🌍 To Other Countries Processing: 0–1 business days
Shipping: 1–3 business days
⚠️ Please note: Each country has its own customs regulations and clearance procedures. For specific import duties, taxes, or restrictions, we recommend contacting your local customs office directly. In the rare event that import duties or taxes are applied, the customer is responsible for payment. Orders destined for South America and the Russian Federation may experience extended shipping times (potentially exceeding one month) due to customs and logistical complexities.

Shipping Cost

All-inclusive shipping – no additional shipping fees are charged at checkout. The total price you see is the final price.

Order Tracking

Once your order is placed, you will receive a confirmation email containing your tracking number. You can also track your order by logging into your glamjewelhut account and navigating to “My Order”.

Please allow 1–2 business days after shipment for the tracking information to become active on the carrier’s website.

Package Marked as Delivered but Not Received?

If the carrier’s tracking shows “Delivered” but you have not received your package, please consider the following:

  • Scan delay: The carrier may have scanned the package prematurely – please wait one additional business day for the status to update.
  • Apartment/neighbor: If you live in an apartment or multi-unit building, the carrier may have left the package with a neighbor, at the front desk, or in a parcel locker. Please check with your building management and nearby units.
  • Still unable to locate it? Contact us immediately at [email protected] and we will investigate with the carrier.

Lost Packages – Our Promise

If your package has not arrived within 60 days from the date it was dispatched, please reach out to us at [email protected]. We will either resend your order at no additional cost or issue a full refund – whichever you prefer.

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