Do I need to register an account to place an order?

You are not required to register; you can checkout as a guest. However, creating an account helps you track your order history and manage returns more easily.

Can I cancel or modify my order at any time?

Yes, you may change or cancel your order within 24 hours of purchase. Please email us at [email protected] with your order number and request.

What payment methods do you accept?

We strongly recommend PayPal for its security and convenience. Other major credit/debit cards are also accepted via our secure payment gateway.

How do I get my receipt and tracking information?

We will send an email to the address you provided, containing your purchase receipt and a unique tracking number once your order ships.

Can I add items to an order I already placed?

Yes – if your new items are shipping to the same address and you contact us within 24 hours of the original purchase. Please reach out to [email protected] and we will assist you.

How long does it take to prepare my order?

We need 2–5 business days to process and pack your order. We operate Monday through Friday, excluding public holidays.

What is the delivery time?

Standard shipping takes 10–20 business days after dispatch. Please note that customs clearance may occasionally cause slight delays.

How can I track my shipment?

Once your order ships, you will receive a tracking number by email. You can also log in to your GlamJewelHut account (if registered) and click “My Orders” to view real‑time status.

Are duties and taxes included in the price?

North America: All duties and taxes are included in the item price.
United Kingdom & EU countries: These regions are VAT‑free, so no tariffs are applied to the product price.

What is your return or exchange policy?

We accept free returns or exchanges within 30 days of purchase – no questions asked. After 30 days, we are unable to process returns. To initiate, email [email protected] with your order number and reason. Please include your PayPal account details to receive your refund (if applicable).

How long does a refund take?

Once we receive your returned package, we will inspect it according to our policy. You will receive an email notification about the eligibility. Approved refunds are processed to your original payment method within 5–7 business days. If you have further questions, please contact [email protected].